Onsite Oncology Phone Triage Nurse

About the role

Answers incoming phone calls regarding patients. Consults with Head Nurse and/or physician to present patient’s problem and resolve the problem or direct calls to appropriate person.

Responsibilities

• Answer phone calls from patients and home health agencies, using nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
• Keep daily log of incoming calls and chart decisions made regarding the calls.
• Pull patient’s chart to accompany message for nurses and doctors.
• Discuss with physician and/or nurse practitioner the steps necessary to ensure proper patient care.
• Discuss with the physician any abnormal labs or tests presented by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
• Respond to hospice and home health agency questions regarding patients and document the physician’s decision regarding the request.
• Contact emergency room when a patient is directed there, provide explanation, diagnosis, and a phone number where physician can be contacted.
• Handle prescription refill requests according to Company procedure.
• Work at any Company location to help meet Company’s business needs.
• Work overtime when given sufficient notice.
• Perform other duties and projects as assigned.

Education

Nursing Degree

Job Qualifications and Requirements

• RN License in state of employment
• Current CPR and BLS certifications
• Valid Driver’s License and vehicle for travel to other clinic locations as needed

Previous Experience

Experience with hematology/oncology patients in a clinic or hospital setting

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detail-oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), active listening, and balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability to work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills: Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required.

Travel

<25%

Schedule

Monday to Friday 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.