Onsite Event Venue Coordinator (Concierge)

About the role

The Onsite Event Venue Coordinator acts as the first point of contact for guests in the assigned venue, providing exceptional customer service and managing the venue's reception area.

Responsibilities

• Welcome guests and provide a high level of hospitality while serving as a primary point of contact within the venue.
• Answer guest questions, provide directions, and assist with special requests to ensure a positive guest experience.
• Manage luggage and coat check services while maintaining an organized and professional reception area.
• Monitor and replenish reception and venue supplies as needed.
• Support onsite event operations by assisting Venue Managers with event-related tasks and logistics.
• Serve as a venue ambassador by providing daily venue walkthroughs and sharing knowledge of venue amenities and services.
• Aid in shipping and receiving, data entry, and other administrative support duties.
• Handle confidential information and follow established venue policies, procedures, and standard operating guidelines.

Requirements

• Associate degree or equivalent experience.
• 2+ years of professional experience; experience in the event, hospitality, or meeting management industry is preferred.
• Strong interpersonal, communication, and customer service skills.
• Prioritization and organizational skills with the ability to manage multiple priorities effectively.
• Proficiency in G Suite, Microsoft Office, and the ability to quickly learn new technology and systems.
• Professionalism while handling confidential information.
• Physical requirements including extended standing, walking, and lifting as needed.

Qualifications

• Nice to have: Experience in event management, hospitality, concierge, or guest services environments.
• Prior experience supporting executive guests or VIP experiences.
• Experience with shipping, receiving, or administrative support functions.

Benefits

Maritz offers a flexible environment that empowers employees to do their best work without sacrificing what matters most to them. Nearly 90% of respondents in the most recent employee survey said they have the flexibility they need to balance work and personal life, and nearly 80% said Maritz does a great job prioritizing employee well-being.

Pay

$50,000 - $55,000 per year.