Onsite Event Venue Coordinator (Concierge)

About the role

The Onsite Event Venue Coordinator is a highly visible position, acting as the first point of contact for guests in the assigned venue. This role requires strong interpersonal, communication, and customer service skills, along with proven organizational abilities.

Responsibilities

• Welcome guests and provide a high level of hospitality while serving as a primary point of contact within the venue.
• Answer guest questions, provide directions, and assist with special requests to ensure a positive guest experience.
• Manage luggage and coat check services while maintaining an organized and professional reception area.
• Monitor and replenish reception and venue supplies as needed.
• Support onsite event operations by assisting Venue Managers with event-related tasks and logistics.
• Serve as a venue ambassador by providing daily venue walkthroughs and sharing knowledge of venue amenities and services.
• Aid in shipping and receiving, data entry, and other administrative support duties.
• Handle confidential information and follow established venue policies, procedures, and standard operating guidelines.

Requirements

• Associate degree or equivalent experience.
• 2+ years of professional experience; experience in the event, hospitality, or meeting management industry is preferred.
• Strong interpersonal, communication, and customer service skills.
• Prioritize multiple priorities effectively.
• Proficiency in G Suite, Microsoft Office, and the ability to quickly learn new technology and systems.
• Ability to maintain professionalism while handling confidential information.
• Ability to meet physical requirements of the role, including extended standing, walking, and lifting as needed.

Qualifications

• Nice to have: Experience in event management, hospitality, concierge, or guest services environments.
• Prior experience supporting executive guests or VIP experiences.
• Experience with shipping, receiving, or administrative support functions.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in G Suite and Microsoft Office.
• Confidentiality and attention to detail.

Benefits

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com.

Pay

$50,000 - $55,000 per year.

Schedule

This is an Onsite role. Travel is not required.