Onsite Employee Assistance Program Clinical Counselor- JFK Airport

About the role

In this highly visible role, you'll provide onsite behavioral health services to airline employees, including assessments, brief counseling, crisis intervention, care coordination, and management consultation. Working collaboratively with organizational leaders and employee support partners, you'll help connect individuals to the resources they need while advancing a culture of health, wellness, and psychological safety across the organization.

Responsibilities

• Provide on-site consultation, counseling, and informational services to airline employees
• Conduct initial assessment and triage for mental/behavioral health services
• Provide short-term individual counseling for a variety of presenting issues including mental and emotional disorders, conditions, addictions, lifestyle management, and work-life concerns
• Refer to appropriate treatment or higher level of care based on clinical assessment (e.g., RFL, behavioral health of medical insurance, emergent behavioral health services, and community resources)
• Refer to and promote other support benefits the company has in place
• Ensure RFL benefit coordination for all employees; maintain knowledge of all EAP offerings
• Partner with managers, union representatives, drug and alcohol team members, and local points of contact to support the needs of the overall employee group at the work site
• Conduct workshops, panel discussions, and training seminars on health enhancement topics leveraging Aetna-approved catalogue and training materials
• Support company-related events as needed (e.g., health fairs)
• Provide on-site Critical Incident Stress Debriefing (CISD) by conducting group and individual sessions following a traumatic event, as requested and clinically appropriate
• Offer Management Consultation (MC) to managers, union representatives, and other leadership; assist with formal referrals related to workplace issues
• Complete formal substance use assessment, treatment referral, and case management for non-DOT and DOT-covered employees
• Attend internal and external meetings as requested/appropriate with various attendees including onsite clinical manager, clinical onsite team, airline employees, and representatives
• Maintain current licensure in good standing; seek professional development and meet all licensure requirements in the state where services are provided
• Collaborate with team of professionals to support positive clinical outcomes and continuity of care for all employee clients
• Protect the confidentiality of member information and adhere to enterprise and EAP policies regarding confidentiality
• Maintain accurate and complete documentation meeting risk management and regulatory requirements; submit documentation on a routine, timely basis

Requirements

• Current and unrestricted master's-level mental health professional license. Accepted licensures: LCSW, LMFT, or Licensed Psychologist
• All other clinical licensures (LPC, LCPC, LCMHC, LMHC) must also hold one of the following:
  • Certified Employee Assistance Professional (CEAP), OR
  • Nationally certified alcohol/drug abuse counselor with one of these credentials:
    • NAADAC/NCC AP – NCAC I, NCAC II, or MAC (national credentials only)
    • International Certification & Reciprocity Consortium (IC&RC) – ICADC or ICAADC (national credentials only)
    • National Board of Certified Counselors (NBCC) – MAC (national credential only)
• Critical Incident Stress Management (CISM) training or certification, or willingness to become CISM certified
• 1+ years experience in substance abuse treatment and assessment; SAP certified or willing to become SAP certified
• 3+ years of direct clinical experience in a variety of settings

Preferred Qualifications

• Experience working as an On-Site EAP Counselor at a large company/organization within an EAP, Wellness, and/or medical setting
• Familiarity working with unions and work-related issues
• Expertise in workplace-related stress within a corporate environment
• Strong intercultural expertise, particularly in a corporate environment
• Familiarity with workplace violence assessments, prevention, and post-incident recovery
• Certified Employee Assistance Professional (CEAP)
• Ability to work effectively as part of a multi-disciplinary team, collaborating with on-site resources
• Work collaboratively with HR and management team on employee wellness initiatives
• Strong teamwork and collaboration skills
• Ability to deliver trainings to employees in an effective manner
• Strong communication (written, verbal) and customer service skills
• Strong organizational and documentation skills
• Ability to respond to plan sponsor needs in a timely manner (email, in person, etc.)

Education

Master's Degree within behavioral health

Schedule

Full-time, 40 hours per week