Onsite Client Liaison

JOB SUMMARY

This is a fully remote position. Will act as liaison between servicer client and MRLP through all forms of communication regarding foreclosure files; to include, email, phone calls, and client and MRLP systems, including BKFS (Black Knight Foreclosure Solutions).

Duties & Responsibilities

• Update general foreclosure/judgment processes on active files using Black Knight Foreclosure Solutions
• Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature required
• Perform tasks that require knowledge of basic foreclosure timelines, requesting updates on files from Attorneys and Paralegals that may be handling, answering a variety of e-mails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio, directing clients or other staff members on correct contacts.
• Review internal systems to provide brief summary of results to servicer
• Respond to general case inquiries on behalf MRLP
• Aid with the completion of client-specific projects received from compliance department
• Conduct internal audit projects, prepare detailed final reports, and communicate findings
• Work on complex issues involving resolution between servicer and MRLP
• Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt

Education & Work Experience

• High School Diploma or Equivalent required
• Minimum 2 years experience working in a mortgage foreclosure servicer environment

Knowledge, Skills, & Abilities

• Skilled in Microsoft Word, Excel & Outlook
• Advanced proficiency in BKFS/LPS desktop
• Must be able to uphold a professional and courteous manner at all times
• Ability to identify situations that may need escalation
• Ability to conduct and report research
• Ability to work under limited supervision and is self-driven
• Documentation Skills
• Strong written and oral communication skills
• Ability to utilize multiple internal computer systems
• Ability to multitask and prioritize in an extremely fast paced environment
• Capacity to handle a high volume of email & file communications each day
• Ability to retain and manage sensitive and confidential information
• Aptitude to quickly learn and navigate legal client systems
• Keen attention to details and ability to learn and interpret legal terminology
• Document professional behavior and teamwork
• Must be able to work under pressure and meet deadlines

Physical Demands

• Sit, talk, or hear
• Occasionally stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch
• Occasionally lift and/or move up to 25 pounds
• Close vision and ability to adjust focus
• Normal office working conditions, with quiet to moderate noise level within the work environment

Work Environment

• Normal office working conditions, with quiet to moderate noise level within the work environment

Compensation

The company offers a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.

Application Instructions

If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability, marital status, veteran status, or any other status protected by applicable law.