Onsite Consultant

About the role

The Onsite Store Consultant is a customer-focused position responsible for enhancing the delivery of FedEx Office products and services through responsive service and extensive interaction with customers. This Team Member manages the tracking process, coordinates production, picks up and delivers orders, and performs final quality checks.

Responsibilities

• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
• Grow revenue through customer education of business solutions and product offerings
• Take customer orders, give pricing information, and recommend FedEx Office products and services
• Project hunt for new business on site as appropriate to the onsite location
• Identify and grow new and existing onsite customer accounts using resources available
• Funnel customer program work into the FXO network as appropriate
• Manage bid follow up and consult on complex orders
• Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.)
• Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
• Maintain and regularly update customer data base and other systems and reports as required
• Utilize knowledge of on-site pricing and contractual obligations
• Meet the on-site guidelines (safety training, background check and any other requirements)
• Follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety and security policies and procedures
• Absorb and apply knowledge of on-site pricing and contractual obligations
• Assist with financial reporting including daily sales, close-outs and bank deposits
• Perform administrative duties, including ordering supplies and inventory controls
• Other duties as needed or required

Qualifications

• High School Diploma or equivalent education
• 1+ year of specialized experience
• Excellent verbal and written communication skills
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position