Onsite Banking Representative- Mid Shift

Onsite role supporting a financial services client as a Customer Service Representative (Banking Specialist). Veterans and military family members are encouraged to apply.

Responsibilities

• Answer inbound customer service calls, emails, and chats
• Assist with credit card and consumer loan questions
• Handle fraud-related inquiries and authorizations
• Maintain checking, savings, and CD accounts
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

Requirements

• 1 year of customer service experience (required)
• Banking, financial services, call center, insurance, or fraud experience (a plus)
• Call center experience (preferred but not required)
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed of 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Pay

USD $19.00 per hour

Schedule

11:30 AM – 8:15 PM