Banking Representative (Evening Shifts)

Remote position; must live within 60 miles of North Richland Hills, TX 76180.

About the role

Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. Provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Handle a call volume of 80-100+ calls daily.

Responsibilities

• Respond to member inquiries and requests in a 24/7 high-volume contact center environment.
• Provide information on the company’s products and services using active listening and system adaptability.
• Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services that may meet their needs.
• Manage 80-100+ calls per day.

Requirements

• High School Diploma or GED required.
• 2-3 years of recent customer service experience working directly with customers (call center, collections, or banking).
• Ability to work in a fast-paced, high-volume call center environment.
• Professional written and verbal communication skills.
• Strong computer knowledge and data entry/typing skills.
• High-speed internet (fiber optic or cable service; T-Mobile is not compatible).
• Must have a 6-day availability to work and a 9.5-hour window of flexibility.
• Schedules are provided two weeks in advance.

Schedule

Training: First 6-8 weeks, Monday–Friday, 8:30 AM–4:00 PM.

Post-training shifts: 2:00 PM–11:00 PM, 2:30 PM–12:00 AM, or 3:00 PM–12:30 AM, Monday–Saturday or Sunday–Friday (one weekend day off and one rotating weekday off).

Pay

$22.25/hour.

Benefits

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available).
• Life insurance (voluntary life and AD&D for employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation, or sick leave).

About TEKsystems

TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. The company specializes in full-stack technology services, talent services, and real-world application, helping progressive leaders drive change through strategic thinking and hands-on collaboration.