Bank Customer Service Representative - Evenings
About the role
MCI is seeking a proactive and customer-focused Bank Customer Service Representative to join our team. This role is ideal for individuals who excel in a fast-paced, remote call center environment and are committed to delivering secure, accurate, and empathetic service during peak customer interaction times.
Responsibilities
- Respond promptly to customer calls and online inquiries.
- Investigate and resolve account-related issues.
- Provide guidance on banking products and services.
- Accurately document all customer interactions.
Requirements
- High School Diploma/GED
- 1-2 years of customer service experience (banking preferred)
- Strong numeracy and communication skills
- Availability for evening or extended hours
Qualifications
- All positive, and driven applicants are encouraged to apply.
- The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- High School Diploma/GED
- 1-2 years of customer service experience (banking preferred)
- Strong numeracy and communication skills
- Availability for evening or extended hours
Skills
- Customer service skills
- Banking knowledge
- Technical proficiency (computer literacy)
Benefits
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include health benefits, retirement savings programs, disability insurance, life insurance, and paid training.
Pay
Compensation is competitive and is based on experience.
Schedule
The role requires availability for evening or extended hours.
Company Culture
We foster an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.
Equal Opportunity Employer
MCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.