Banking Customer Service Representative (On-Site)

About the role

A NEW CAREER POWERED BY YOU
Career growth and personal development opportunities abound at Concentrix.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls.
• Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases.
• Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing.
• Origination of new accounts.
• Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts.
• This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate notation of accounts as required.
• Be tenacious in tracking, documenting, and retrieving information in call tracking database.
• Be comfortable with fraud prevention, collections, and transaction disputes.
• Ensure service delivered to our customers meets contractual Key Performance Indicator.
• Deliver expert customer experiences…with a smile.

Qualifications

• You must be at least 18 years of age.
• A high school diploma or equivalent.
• Strong communication skills in both verbal and written format.
• Exceptional listening and relationship building skills.
• Creative problem solver.
• Must have a minimum of 6 months customer service experience.
• PREFERRED EXPERIENCE: Experience in the banking and credit card industries.
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment.
• Eagerness to learn new technologies.
• Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO.

What’s in it for you

• The base salary range for this position is $17/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.