Online Startup Generalist

What You Will Do

• Cross-functional coordination across product, engineering, operations, and support using lightweight project management systems
• Track initiatives, owners, timelines, risks, and dependencies; proactively unblock execution
• Create and maintain documentation (SOPs, runbooks, internal FAQs) to improve process consistency
• Support operational reporting: weekly KPI snapshots, pipeline updates, and basic business metrics
• Aid with vendor/tools/subscription administration and renewals
• Run experiments (landing page tests, onboarding flows, support workflows) and summarize outcomes
• Improve customer support operations by identifying issue patterns and proposing workflow changes
• Draft clear internal updates and external customer communications as needed

Required Qualifications

• 3+ years in operations, program management, business operations, customer operations, or a startup generalist role
• Strong ability to manage ambiguous tasks and deliver outcomes with minimal supervision
• Comfort with spreadsheets and basic analysis (filters, pivots, simple dashboards)
• Excellent written communication for remote, async collaboration

Pay

$30–$50 per hour (base salary)

Schedule

Remote Full-time