Online Service & Booking Coordinator | Remote

About the role

The Online Service & Booking Coordinator will manage customer service inquiries and booking requests through various online platforms. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Manage customer inquiries and bookings via email, phone, and live chat
• Handle escalations from customers and provide timely resolutions
• Collaborate with internal teams to ensure smooth service delivery
• Monitor and maintain online booking systems and troubleshoot issues
• Provide exceptional customer service and maintain positive relationships with clients

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• 2+ years of experience in customer service or a similar role
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel
• Experience with online booking systems and CRM software is a plus

Qualifications

• Ability to work independently and manage time effectively
• Highly motivated and proactive approach to problem-solving
• Strong attention to detail and accuracy in record-keeping
• Passionate about providing excellent customer service

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills
• Microsoft Office Suite proficiency
• CRM software proficiency (optional)

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities
• Health insurance benefits

Pay

$40,000 - $50,000 annually

Schedule

Full-time position with flexible hours