Hospitality & Booking Coordinator | Online

About the role

The Hospitality & Booking Coordinator will manage online bookings and ensure smooth operations within the hotel's reservation system. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Manage online booking systems and ensure accurate reservations
• Handle customer inquiries and complaints via email and phone
• Update guest records and maintain accurate information
• Collaborate with other departments to resolve issues and enhance guest satisfaction
• Prepare reports and provide regular updates to management

Requirements

• Bachelor’s degree in hospitality, tourism, or a related field
• At least 2 years of experience in a similar role
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with hotel reservation systems
• Knowledge of hotel operations and procedures
• Ability to work independently and under pressure

Skills

• Customer service orientation
• Problem-solving abilities
• Attention to detail

Benefits

• Flexible remote work option
• Competitive salary
• Professional development opportunities

Pay

$40,000 - $50,000 annually

Schedule

Full-time position, 40 hours per week