Online - Customer Coordinator – Booking Hotels

About the role

As an Online - Customer Coordinator – Booking Hotels, you will be responsible for managing customer bookings for hotels online. This includes handling inquiries, confirming reservations, and ensuring that all bookings are accurate and meet customer expectations.

Responsibilities

• Handle customer inquiries and bookings for hotel rooms
• Confirm reservations and communicate with customers regarding their bookings
• Ensure all bookings are accurate and meet customer expectations
• Resolve customer issues and complaints efficiently
• Update and maintain customer records

Requirements

• Bachelor's degree in hospitality management, business administration, or a related field
• At least 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Experience with hotel reservation systems
• Knowledge of travel industry regulations and policies
• Excellent problem-solving and decision-making skills

Skills

• Customer service skills
• Attention to detail
• Time management skills
• Adaptability

Benefits

• Flexible remote work option
• Competitive salary
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time position, 40 hours per week