Customer Coordinator

About the role

Atlas Copco is a global technology leader with a 150-year legacy, committed to sustainability and innovation. We’re seeking an experienced and proactive Site Manager to lead our embedded service team within our customer’s facility as part of the Atlas Copco Tools and Assembly Systems division. This role is ideal for a results-driven leader passionate about operational excellence, team development, and customer satisfaction in high-paced environments.

As a Site Manager, you’ll shape and optimize service operations, providing strategic direction to ensure productivity, team effectiveness, and customer satisfaction. You’ll inspire your team to achieve high standards, cultivate continuous improvement, and champion employee growth and retention. Your leadership will directly impact our customers and organization.

Who thrives here

Success at Atlas Copco comes from those who are curious, innovative, and committed to excellence. This role is ideal for someone who:

• Delivers accurate, timely results while managing multiple priorities
• Focuses on detail and uses data to drive decisions
• Faces challenges with creativity and resilience
• Thrives in a dynamic, problem-solving environment

Responsibilities

• Lead daily operations and service delivery, ensuring contract compliance, effective budget management, and alignment with customer and internal KPIs.
• Proactively monitor operational metrics, prepare and communicate KPI reports, and swiftly address challenges to maintain superior service standards (e.g., turnaround times, delivery quality, labor efficiency, and cost management).
• Build and nurture a high-performing team by effectively allocating workloads, optimizing labor efficiency, and developing team members' capabilities and skills.
• Foster employee engagement, satisfaction, and retention by promoting a positive, collaborative, and growth-oriented workplace culture.
• Implement and sustain process improvements and operational efficiencies that deliver customer satisfaction and measurable value.
• Collaborate with product and service sales teams, as well as distributor partners, to ensure a seamless and high-quality customer experience.
• Clearly articulate and communicate the comprehensive value of Atlas Copco’s services to customers, reinforcing trust and partnership.
• Represent Atlas Copco professionally at all times, maintaining adherence to company policies and serving as a reliable on-site leader.

Requirements

• Minimum 5 years of supervisory or management experience, demonstrating successful team leadership, development, and retention.
• Strong proficiency in managing budgets, achieving key performance indicators (KPIs), and implementing continuous operational improvements.
• Demonstrated experience in manufacturing environments, preferably involving automation or assembly tooling.
• Ability to build effective relationships and collaborate with cross-functional teams to enhance internal outcomes and customer satisfaction.
• Familiarity with fastening tools and torque theory is highly preferred.
• High School Diploma or GED required; a 2-4 year degree in a technical or management discipline preferred; a bachelor’s degree is strongly preferred.
• Ability to travel nationally up to 10-15% as required.

Benefits

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
• Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
• Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.