Online New Home Sales Specialist

Position Highlights

Generates and responds to online leads and inquiries with the goal of scheduling appointments and ultimately achieving sales.

Position Responsibilities

• Proactively connects with potential prospects and Realtor inquiries with the intent to drive traffic to communities.
• Answers general phone and web inquiries and ensures that all leads are responded to on time, per Company expectations.
• Proactively reaches out to active prospects with the intent to set appointments with the field New Home Advisors in specific communities (recent/previous traffic, interest lists, etc.).
• Sets and confirms appointments to visit the community sales offices with appropriate follow-up as needed.
• Adds new prospect information into SalesForce CRM and maintains/updates relevant information until the lead is transferred to a community New Home Advisor. This includes updating notes as customers respond to emails and calls.
• Generates workflow letters by the community in SalesForce CRM.
• Tracks online conversion ratios (appointments/sales, leads/converted appointments, appointments made/appointments kept) and reports information to the management team.
• Collections and responds to realtors and public event RSVPs. Relays timely and important information to management and community New Home Advisors leading up to specific events.
• Maintains current knowledge of all available products, inventory, events, etc.
• Visits all communities monthly to maintain knowledge, updated photography, driving directions, and other community specifics.
• Attends and actively participates in sales meetings.
• Other duties as assigned.

Position Qualifications

• A High School Degree or equivalent required.
• Bachelor’s degree in Sales and/or Marketing preferred.
• A minimum of 3 years of sales experience, new home sales, or resale experience preferred.
• Real estate license, if required by state law.
• Current working knowledge of homebuilding and the residential real estate industry.
• Familiarity with SalesForce or another similar customer relationship management (CRM) system.
• Familiarity with JD Edwards.
• Proficient in Microsoft applications including Outlook, Word, and Excel.

Compensation & Benefits

• Base Salary: The expected Base Salary range for this position is between $28.85 to $ per hour, equivalent to $60,000 to $ per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
• Bonus: This position is eligible for performance-based cash bonuses, which are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable compensation agreement.
• Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.

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About Tri Pointe Homes

Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, we are setting a new standard in homebuilding and customer experience. If this sounds like a career for you, apply to be a part of our great team.

Company Culture

We value accountability, top performance, and teamwork. We are committed to fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business.

Equal Opportunity Employer

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

California Consumer Privacy Act

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.