Onboarding Manager 2

About the role

The Onboarding Manager 2 is responsible for overseeing the New Hire Onboarding process and ensuring high quality and customer satisfaction. This role supervises a team of service center representatives and works closely with various stakeholders to support new hires and internal transfers.

Responsibilities

• Oversee day-to-day administration of the New Hire Onboarding and associated processes
• Manage a team of 20+ staff, ensuring proper work distribution and addressing escalations
• Supervise staff, manage performance, monitor quality, and coordinate/provide training/development
• Create and foster positive relationships with sector customers and other stakeholders
• Work closely with other Onboarding Managers and Leads to ensure consistent service performance
• Maintain and monitor customer satisfaction scores and feedback
• Develop strategies to meet business needs and improve the customer service experience
• Influence key stakeholders and mitigate issues quickly

Requirements

• Bachelor's Degree with at least 10 years of related experience OR Master's Degree with at least 8 years of related experience
• Prior experience within a highly customer-centric environment
• Process improvement experience
• Proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint)
• Ability to manage multiple, competing priorities/projects at once

Qualifications

• Working knowledge of centralized service center operations
• Experience preparing and analyzing data to identify themes, trends, and recommended actions
• In-depth knowledge of Northrop Grumman business sectors
• Experience with Applicant Tracking Systems (i.e., Workday, Taleo, ServiceNow)
• Strong background in HR, Talent Acquisition, or Organizational Effectiveness

Skills

• Excellent communication skills
• Effective problem-solving and decision-making abilities
• Strong organizational and project management skills
• Ability to build and maintain strong relationships with stakeholders

Benefits

Northrop Grumman offers a comprehensive benefits package including health insurance coverage, life and disability insurance, a savings plan, Company paid holidays and PTO for vacation and/or personal business. The company also provides a variety of other benefits and opportunities for professional growth and development.

Pay

The primary level salary range for this position is $105,100.00 - $157,700.00. Base salary offers are determined based on a variety of factors including the scope and responsibilities of the position, the candidate's experience, education, skills, and current market conditions. Additionally, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Long-term incentives may also be offered for select positions.