Program Manager 2

Role And Responsibilities

• Manages and delivers a variety of projects efficiently on or under budget including: product transitions, strategic projects, new-technology implementation projects, and small-scale capital projects
• Partners with all site departments to ensure that products/projects are introduced on time and that quality is maintained
• Interfaces and follows up with partners on orders and shipments
• Reviews key business metrics and Service Level Agreements with partner
• Covers content development and may lead discussions during quarterly business review meetings
• Manages implementation of new products and projects
• Makes weekly conference calls with partners and maintains action items lists
• Reviews billing invoice submittals, coordinating with finance to resolve any discrepancies
• Specifies and compiles receipt of reports required to support partner’s business
• Makes quarterly financial performance estimates for finance
• Contributes to continuous business process review and improvement
• Develops and maintains an operational understanding of all partner’s products and processes and participates in the review and possible negotiation of SOWs, contracts, and pricing
• Performs other business functions as assigned

Education, Training and Skills

• Bachelor’s degree in relevant field
• 4 or more years demonstrated success in Program Management
• Working knowledge of computer repair, process engineering and the ability to quickly grasp and apply policies and procedures and relate them to project scope
• Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports
• PMP certification preferred
• Proficient with MS office applications (Excel, PowerPoint, Outlook and Word)
• Excellent influencing skills to lead individuals where there is no direct reporting relationship
• Good judgment and analytical skills required to make difficult decisions where technical problems and competition of resources can affect the project schedule and specifications
• Must possess proficient communication skills, both written and verbal