Onboarding Coordinator

About the role

The Onboarding Coordinator provides essential administrative support to the recruiting team by managing the end-to-end pre-employment and onboarding process for new hires. This role serves as a primary point of contact for candidates and team members, delivering responsive support via email, phone, and in-person interactions.

Responsibilities

• Coordinate new hire onboarding efforts through an electronic onboarding system and maintain regular contact with new hires to ensure completion of assigned pre-hire activities prior to scheduled start dates.
• Attach notes, assessment results, and other relevant documentation to candidate profiles in the applicant tracking system.
• Administer the pre-employment screening process, including initiating and reviewing background checks and drug screenings; analyze results to ensure minimum hiring requirements are met.
• Maintain the E-Verify process for all new hires.
• Provide email, phone, and in-person support to address team member and candidate inquiries.
• Ensure accurate and timely completion of information and documentation necessary to complete the pre-hiring process.
• Design and distribute marketing flyers to locations for advertising vacancies.
• Support the maintenance and organization of team member files.
• Complete special projects related to recruiting as assigned.
• Provide general administrative support to the recruiting team.
• Maintain and update onboarding resources by creating and refreshing reference guides, process documentation, and manager-facing materials.
• Administer background checks for current team members at the request of Team Relations, including follow-up on reported violations and documentation of outcomes.
• Track and report onboarding completion metrics, identify delays or compliance gaps, and escalate unresolved items to appropriate stakeholders.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required).
• Bachelor's Degree in Human Resources or business-related field (Preferred).
• 1 year in administrative support experience (Required).
• 1 year in human resources experience (Preferred).
• 1 year in experience administering background checks or pre-employment screening processes (Preferred).
• 1 year in experience working with E-Verify or I-9 compliance procedures (Preferred).
• Strong computer skills with working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to work independently and collaboratively as part of a team.
• Ability to multitask and manage multiple tasks simultaneously.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to handle sensitive information and maintain confidentiality.
• Basic knowledge of HR functional areas.
• Excellent verbal and written communication skills.
• Highly driven and goal-oriented with a proven ability to meet established goals.
• Must have a valid driver's license.

Benefits

• Comprehensive Medical and Prescription coverage with 4 plan options.
• Comprehensive Dental and Vision Plans.
• On-Site Fitness Center.
• Voluntary Health and Dependent Care Reimbursement Accounts.
• Life, Accidental Death & Dismemberment Insurance and Dependent Life.
• Short and Long-Term Disability Coverage.
• 401(k) Plan with Sun matching contribution.
• Employee Assistance Program.
• Identity Theft Insurance.
• Legal Assistance Plan.
• Pet Insurance.
• Tuition Reimbursement program.
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation.
• Team Member Perks & Discounts program with hundreds of discounts on travel, merchandise, mobile phone service, and more.
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child.
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement, and pay for jury duty.