Onboarding Coordinator

About the role

We are looking for a highly organized and proactive Onboarding Coordinator to own and manage the driver onboarding experience end-to-end. In this role, you will oversee our onboarding center, ensuring new drivers are effectively trained, credentialed, and set up for success from day one. You will play a critical role in shaping the early driver experience, coordinating onboarding logistics, managing test drives, and supporting driver performance during their initial weeks with 8Fleet.

Responsibilities

• Manage the Onboarding Center: Oversee daily operations of the driver onboarding center, ensuring a smooth, professional, and efficient onboarding experience.
• Driver Onboarding Execution: Ensure all drivers complete onboarding materials, understand company policies, and are fully prepared before starting shifts.
• System Setup & Hiring: Hire drivers into internal systems, create and manage driver credentials, and ensure all documentation is complete and compliant.
• Operational Reporting: Track onboarding funnel metrics, driver readiness, completion rates, and onboarding quality metrics. Use data to identify bottlenecks and recommend improvements.
• Test Drive Coordination & Management: Schedule, coordinate, and oversee driver test drives, ensuring all drivers meet operational and safety standards.
• Driver Performance Management (Early Lifecycle): Monitor and support driver performance during their first several weeks, providing feedback, coaching, and escalation when necessary.
• Scheduling & Logistics: Coordinate onboarding schedules, test drives, and training sessions to ensure optimal throughput and minimal delays.
• Compliance & Documentation: Ensure all onboarding processes adhere to company policies, safety standards, and regulatory requirements.
• Driver Support: Serve as the primary point of contact for new drivers, answering questions and resolving onboarding-related issues.
• Process Improvement: Identify inefficiencies in onboarding workflows and implement improvements to enhance the driver experience and operational efficiency.
• Cross-Functional Coordination: Work closely with operations, fleet, and leadership teams to ensure alignment on driver readiness and onboarding quality.

Requirements

• 1–3 years of experience in startups, operations, logistics, HR, or onboarding-related roles.
• Strong organizational and multitasking skills in fast-paced environments.
• Strong proficiency with spreadsheets, including formulas, filtering, data validation, and reporting.
• Ability to analyze operational metrics and use data to drive decisions.
• Excellent communication, interpersonal, and coaching abilities.
• Detail-oriented with strong process management skills.
• Proficiency in Microsoft Office or similar tools.
• Bachelor’s degree required.
• Experience with ridesharing platforms (Uber, Lyft) is a strong plus.
• Experience in training, onboarding, or people operations is a plus.
• Must be comfortable working early morning or late night hours.

Qualifications

• Must be able to work early morning or late night hours.

Skills

• Strong organizational and multitasking skills in fast-paced environments.
• Strong proficiency with spreadsheets, including formulas, filtering, data validation, and reporting.
• Ability to analyze operational metrics and use data to drive decisions.
• Excellent communication, interpersonal, and coaching abilities.
• Detail-oriented with strong process management skills.
• Proficiency in Microsoft Office or similar tools.

Benefits

Equal Opportunity Employer: 8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, or any other protected characteristic. Compensation: Pay: $70,000 This is a fixed salary for the role. You may be eligible to participate in a Company incentive or bonus program.