Onboarding / Account Manager (New York or San Francisco/Peninsula)

Responsibilities

• Leverage onboarding materials to introduce new customers to the platform.
• Address customer concerns and enhance the customer experience.
• Monitor and improve client satisfaction and service levels.
• Collect and analyze client feedback to inform strategic decisions.
• Facilitate communication between clients and the platform’s support team.
• Resolve technical issues related to account setup, order placement, and cart management.
• Collaborate with cross-functional teams to address client needs and project requirements.
• Maintain high standards of accuracy and efficiency in managing multiple projects.
• Build and nurture long-term relationships with clients through proactive communication and support.

Requirements

• Based in San Francisco or Peninsula area with the capability to travel daily to different client locations.
• Prior experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably in the hospitality industry.
• Proven ability to work independently and handle complex tasks with minimal supervision.
• Expertise in using Slack, Zoom, Google Sheets, and other relevant collaboration tools.
• Strong foundational knowledge of the platform’s functionalities and the ability to troubleshoot issues.
• Exceptional attention to detail, accuracy, and productivity.
• Effective verbal and written communication skills, with the ability to convey complex information clearly.
• Outstanding problem-solving abilities, capable of identifying and implementing solutions to client challenges.
• Strong interpersonal skills, fostering a customer-centric approach to all interactions.

Qualifications

• Coachability and adaptability to new technologies and processes.

Skills

• Proficiency with Slack, Zoom, Google Sheets, and similar collaboration tools.
• Basic understanding of the platform’s functionalities and the ability to troubleshoot issues.
• Strong attention to detail and accuracy.
• Effective communication and time management skills.
• Outstanding problem-solving abilities.
• Strong relationship-building and interpersonal skills.

Benefits

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications. Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements).

Benefits include:

• Medical
• Dental
• Vision
• 401(k)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.