Onboarding / Account Manager (New York or San Francisco/Peninsula)

Responsibilities

• Launch new customers on the platform and provide onboarding support
• Resolve customer pain points and ensure a positive onsite experience
• Manage client quality and performance
• Gather client feedback, identify issues, and communicate findings to the appropriate stakeholders
• Travel daily to customer locations within the assigned territory
• Learn, support, and troubleshoot basic platform issues, including account setup, order placement, and backup cart setup
• Manage multiple projects while maintaining accuracy and productivity
• Build and maintain strong client relationships through effective communication and customer support

Qualifications

• Based in the San Francisco/Peninsula area with the ability to travel daily to different client locations
• Prior experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably in the hospitality industry
• Ability to work independently and manage ambiguity in a fast-paced environment
• Proficiency with Slack, Zoom, Google Sheets, and similar collaboration tools
• Ability to learn and troubleshoot platform functionality
• Strong attention to detail with excellent accuracy and productivity
• Excellent communication and time management skills
• Strong problem-solving skills with the ability to identify issues and implement solutions
• Strong relationship-building and interpersonal skills with a customer-focused approach
• Coachable and adaptable to new technologies and processes

Benefits

• Medical
• Dental
• Vision
• 401k