Onboarding / Account Manager (New York or San Francisco/Peninsula)

Responsibilities

• Launch new customers on the platform and provide onboarding support
• Resolve customer pain points and ensure a positive onsite experience
• Manage client quality and performance
• Gather client feedback, identify issues, and communicate findings to the appropriate stakeholders
• Travel daily to customer locations within the assigned territory
• Learn, support, and troubleshoot basic platform issues, including account setup, order placement, and backup cart setup
• Manage multiple projects while maintaining accuracy and productivity
• Build and maintain strong client relationships through effective communication and customer support

Qualifications

• Based in the San Francisco/Peninsula area with the ability to travel daily to different client locations
• Prior experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably in the hospitality industry
• Ability to work independently and manage ambiguity in a fast-paced environment
• Proficiency with Slack, Zoom, Google Sheets, and similar collaboration tools
• Ability to learn and troubleshoot platform functionality
• Strong attention to detail with excellent accuracy and productivity
• Excellent communication and time management skills
• Strong problem-solving skills with the ability to identify issues and implement solutions
• Strong relationship-building and interpersonal skills with a customer-focused approach
• Coachable and adaptable to new technologies and processes

Pay

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Schedule

Contract basis