Onboarding / Account Manager (New York or San Francisco/Peninsula)

Responsibilities

• Leverage onboarding materials to introduce new customers to the platform.
• Address customer concerns and enhance the onsite experience.
• Monitor and improve client satisfaction and service levels.
• Collect and analyze client feedback to inform strategic decisions.
• Travel to various client locations within the designated territory each day.
• Handle basic platform issues such as account setup, order placement, and backup cart configuration.
• Manage multiple projects efficiently while maintaining high accuracy and productivity.
• Build and sustain strong client relationships through effective communication and support.

Requirements

• Based in San Francisco or Peninsula area with the ability to travel daily to different client locations.
• Prior experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably in the hospitality industry.
• Proven ability to work independently and handle ambiguity in a dynamic environment.
• Expertise with tools like Slack, Zoom, and Google Sheets for collaboration.
• Strong aptitude for learning and troubleshooting platform functionalities.
• Exceptional attention to detail, accuracy, and productivity.
• Outstanding communication and time management skills.
• Strong problem-solving abilities and the capability to identify and resolve issues.
• Effective relationship-building and interpersonal skills with a customer-centric focus.

Qualifications

• Competitive salary range with most candidates hired at the median of this range.
• Contractor benefits available through a third-party employer of record (upon completion of a waiting period).
• Benefits include medical, dental, vision insurance, and a 401(k) plan.
• An Equal Opportunity Employer.