Onboarding / Account Manager (New York or San Francisco/Peninsula)

Responsibilities

• Leverage onboarding materials to introduce new customers to the platform.
• Address customer concerns and enhance the overall customer experience.
• Monitor and improve client satisfaction levels.
• Collect and analyze client feedback to inform strategic decisions.
• Facilitate communication between clients and the platform’s technical support team.
• Assist with troubleshooting common platform issues.
• Maintain accurate records and ensure project timelines are met.
• Develop and sustain long-term client relationships through proactive engagement.

Requirements

• Based in San Francisco or Peninsula area, with the ability to travel daily to different client locations.
• Prior experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably in the hospitality industry.
• Proven ability to work independently and handle complex tasks with minimal supervision.
• Skilled in using Slack, Zoom, Google Sheets, and other collaborative tools.
• Willingness to learn and adapt to new technologies and processes.
• Exceptional attention to detail and strong organizational skills.
• Effective communicator with the ability to build rapport and resolve conflicts.

Qualifications

• Strong problem-solving skills and the ability to find innovative solutions.
• Excellent interpersonal and relationship-building skills.
• Passionate about supporting local businesses and communities.

Skills

• Proficiency with various collaboration tools such as Slack, Zoom, and Google Sheets.
• Basic understanding of the platform’s functionalities.
• Strong analytical and decision-making abilities.
• Excellent time management and organizational skills.

Benefits

We offer a competitive salary range, contractor benefits through our 3rd Party Employer of Record, including medical, dental, vision insurance, and a 401(k) plan. Additionally, we are committed to providing an inclusive and equitable workplace where all employees are treated fairly and have equal opportunities for growth and development.