On-Site Service Representative Part-Time 20 Flagstaff, AZ

Work Location Type: Flagstaff Route

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Pay

The anticipated base pay compensation range for this position is $21-26/hr. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• 9 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Schedule

Part-Time (20 hours a week), Monday-Friday, between 7am-1pm.

About the role

The On-Site Service Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Valid driver's license in State of residence
• Required levels of automobile insurance