On-Site Service Representative (Part Time 20) Mobile, AL

About the role

Grainger, W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

Compensation

This position is hourly. The anticipated base pay compensation range for this role is $19.86 to $24.81 per hour. Rewards And Benefits include medical, dental, vision, and life insurance coverage, up to 50% of your paycheck based on hours worked before payday, 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. PTO prorated for part-time depending on amount of hours. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts and other benefits. Safety shoes provided (where applicable).

Position Details

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Qualifications

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance