On-Site Service Specialist Part-Time 20 Phoenix, AZ

Work Location: Phoenix, AZ

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Pay

The anticipated base pay compensation range for this position is $21–26 per hour.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• 9 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, and student loan refinancing
• Free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Responsibilities

• Perform machine break/fix activities for different machines at the customer's site
• Implement territory work relating to customer inventory projects
• Perform data collection at the customer's site and ensure accurate information is collected to help direct the KeepStock implementation process
• Assist customers with staging, labeling, and organizing product at a customer site
• Cover PTO and handle route-based responsibilities and activities when needed
• Complete product relocation and discontinuation process

Requirements

• 3 years' experience in customer service or warehouse environment
• High School diploma or equivalent
• Technical skills and experience solving problems
• Ability to lift 25 to 60 lbs or work in difficult positions
• Experience managing several projects simultaneously
• Valid driver's license in State of residence
• Must carry required levels of automobile insurance