On-Site Service Specialist

About the Role

The On-Site Service Specialist serves as the front-line support resource for employees, clients, carriers, and internal teams regarding benefits administration and client-specific eligibility processes. The role focuses on customer service, inquiry resolution, data entry, document management, and process support while maintaining compliance with state insurance regulations. This is a primarily client-facing position located at a client worksite (Miami Dade County Public Schools in Miami, FL) Monday through Friday, 8:00 am–4:30 pm.

This is an unlicensed position. You will be able to explain client processes and eligibility rules, assist with administrative forms and data entry, and direct employees to available resources. Without a license, you may not explain insurance plan design details (deductibles, copays, etc.), recommend specific insurance plans, or enroll employees in insurance coverage.

Responsibilities

• Respond to member, client, carrier, and internal team inquiries via phone, email, and written correspondence.
• Research and resolve service-related issues using critical thinking and problem-solving skills.
• Perform accurate data entry and document management.
• Support client-specific administrative processes and eligibility requirements.
• Track and report performance metrics and service guarantees.
• Prepare reports, correspondence, and documentation for internal and external stakeholders.
• Collaborate with clients, carriers, and cross-functional teams.
• Maintain a professional and positive on-site presence at client locations.

Qualifications

• Strong customer service background.
• Excellent verbal and written communication skills.
• Detail-oriented with strong data entry accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Excellent organizational and critical-thinking skills.
• Comfortable working independently with minimal supervision.
• Positive, professional, client-focused demeanor.

Associate degree preferred, or 3–5 years of experience in the following areas:

• Customer service
• Employee benefits
• Insurance
• Medical office administration
• Claims processing
• Data or technology systems support

Benefits

• Competitive hourly wage
• 401(k) plan with company matching
• Paid time off (including sick days and vacation)
• Health plan with HSA or FSA options
• Wellness program

Schedule

Monday through Friday, 8:00 am–4:30 pm.