On-Site Service Representative (Part Time 20) Huntsville, AL

Grainger is a leading broad-line distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide, delivering products and solutions through innovative technology and deep customer relationships. With 2024 revenue of $17.2 billion, Grainger operates two business models: High-Touch Solutions, offering approximately 2 million MRO products and services, and Endless Assortment, providing access to over 14 million products via Zoro.com and 24 million via MonotaRO.com.

About the role

We're hiring a part-time On-Site Service Representative in the Huntsville, AL area. The On-Site Service Representative (OSR) supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through Grainger’s inventory management (KeepStock) program. OSRs work with partners to implement sales strategies and help customers understand how Grainger can address their MRO needs.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations; ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

• 3 years' experience in a selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Valid driver’s license in State of residence.
• Must carry required levels of automobile insurance.

Pay

The anticipated base pay compensation range for this hourly role is $21.54 to $26.93 per hour. Individual base pay will depend on factors such as geographic work location and relevant experience and skills.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (prorated based on employment start date) and 6 company holidays per year (PTO prorated for part-time employees depending on hours worked).
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
• Employee discounts and other benefits.
• Safety shoes provided (where applicable).