On-Site Service Representative (Part-Time 20) Farmington, NM
Work Location: Farmington, NM | Requisition: 336215
About the Company
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Position Details
We're hiring a Part-Time (20 hours a week) On-Site Service Representative for our route servicing customers in Farmington, NM. The working hours are Monday–Friday, between 7 am–1 pm. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
Responsibilities
- Service multiple customer locations
- Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
- Resolve customer problems promptly to retain and promote customer loyalty
- Follow designated route defined by routing software tools and maintain route guides
- Identify continuous improvement opportunities in productivity, process, and cycle time
- Comply with safety and inspection requirements of the facility where the service is being provided
- Help create new orders by engaging with customers to identify additional product needs
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
Requirements
- 3 years' experience in selling or service environment
- High School Diploma or equivalent
- Ability to lift 25 to 60 lbs and/or work in difficult positions
- Collaboration and problem-solving skills
- Handle different technical and operational issues
- Have and maintain a valid driver's license in State of residence
- Must carry required levels of automobile insurance
Pay
The anticipated base pay compensation range for this position is $21–26/hr. The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the