On- Site Property Manager, Mollie Maison

About the Role

The On-Site Property Manager for permanent supportive housing (PSH) buildings oversees day-to-day operations, ensures resident well-being, and maintains the property's overall functionality. This role includes tenant relations, lease enforcement, property maintenance coordination, budget management, and compliance with relevant regulations. The manager plays a crucial role in fostering a supportive living environment, addressing resident concerns promptly, and collaborating with case management services to enhance quality of life within PSH communities. A trauma-informed care approach is essential.

In this role, you will manage and live on-site at our community, which has 22 rentable units.

Responsibilities

• Oversee all aspects of property management, including rent collections, coordination of repairs and maintenance, unit turnovers, required reporting, tenant recertifications, and annual rental subsidy increases.
• Conduct regular internal unit inspections and ensure compliance with government entity inspections.
• Prepare deposits, post payments into applicable finance systems, maintain accurate resident ledgers, and adhere to established timelines.
• Ensure resident files align with compliance regulations and contain accurate information; assist clients in securing rental assistance and navigating lease-related issues.
• Lease up vacant units, including identifying prospective tenants, showing apartments, managing lease signings, and coordinating with the supportive services team and property management leadership.
• Process lease violation notices and coordinate with legal counsel when necessary.
• Collaborate with supportive services staff to assist residents in maintaining their housing by identifying issues and problem-solving, including implementing TPC’s four-step retention policy.
• Serve as the primary point of contact for work order submissions and coordinate with the maintenance team; respond professionally and promptly to resident complaints and concerns.
• Manage third-party vendors and contractors accessing the property.
• Implement Trauma Informed Care, Harm Reduction, and Housing First principles in work with residents.
• Generate regular reports with property management leadership and upload relevant files into Yardi or other designated software systems.
• Perform general cleaning of the building and property, including sweeping, mopping, vacuuming, washing windows, cleaning and stocking restrooms, and emptying trash.
• Assist with minor repairs, including interior and exterior building maintenance, grounds upkeep, and equipment repairs.
• Implement a schedule of regular evaluation and preventative maintenance/repair tasks to ensure building safety from fire, flood, and other hazards.
• Maintain inventory of supplies and tools.
• Clean and sanitize offices, restrooms, dining areas, dorms, and common areas.
• Assist with set-up and clean-up of events, including pick-up, loading, and unloading of supplies and donations.
• Communicate regularly with all team members to ensure effective two-way communication concerning maintenance issues.

Requirements

• High School Diploma or GED (or equivalent).
• Minimum one (1) year of related multifamily property management experience in supportive housing.
• Current, valid California Driver’s License with an acceptable driving record.
• Knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations.
• Working knowledge of workplace safety and illness and injury prevention practices.
• Detail-oriented with strong time management, organizational, written, verbal, and interpersonal skills.
• Able to learn quickly and work effectively.

Preferred Qualifications

• Bachelor’s degree.
• Experience working with or for supportive services providers.
• Familiarity with AppFolio and other property management software.
• Experience creating and managing budgets.
• Self-starter with the ability to stay ahead of the curve.

Work Environment

• This position requires living on-site in a provided one-bedroom unit with washer/dryer at the property, with compensated rent.
• Indoor office environment with regular walking or driving between buildings (5 minutes apart).
• On-call after-hours and on weekends to address emergency work orders and building emergencies.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 25 pounds.
• May need to bend, stoop, twist, and sit throughout the day.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM.

Benefits

• Medical, Vision, and Dental Insurance.
• 403(b) Retirement plan with employer matching.
• Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Employee Assistance Program (EAP).
• Paid holidays, vacation days, and sick days.
• Flexible Spending Account (FSA).
• Voluntary Short- and Long-Term Disability Insurance.
• Voluntary Pet Insurance.
• Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more.
• Access to The People Concern University & Certificates.
• TELUS Health services.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. Formed in 2016 through a merger of OPCC and Lamp Community, The People Concern is one of Los Angeles County’s largest social services agencies. With over 58 years of community work, it is a leading provider of evidence-based solutions to homelessness and domestic violence. Services include outreach, interim housing, mental and medical health care, substance abuse services, domestic violence support, life skills and wellness programs, and permanent supportive housing. The organization’s integrated care model tailors support to the unique needs of individuals, helping them navigate obstacles, become their best selves, and contribute to their communities.