On-Site Property Manager - Colden Apartments

About the role

The People Concern (TPC) is redefining the guiding philosophies and practices for property management at permanent supportive housing (PSH) projects to better suit the needs of our program participants. A property manager for PSH buildings is responsible for overseeing day-to-day operations, ensuring resident well-being, and maintaining the property's overall functionality.

Responsibilities

• Oversee all aspects of property management for both buildings, including rent collections, coordination of repairs and maintenance, unit turnovers, required reporting, tenant re-certifications and annual rental subsidy increases.
• Carry out regular internal unit inspections and ensure compliance with government entity inspections.
• Prepare deposits, post payments into applicable finance systems, maintain accurate resident ledgers and adhere to established timelines.
• Ensure resident files align with compliance regulations and contain accurate information.
• Aid clients in securing rental assistance and navigate lease-related issues.
• Lease up vacant units, including identifying prospective tenants, showing apartments and managing lease signings, coordinating with the supportive services team and property management leadership.
• Process lease violation notices and coordinate with legal counsel when necessary.
• Collaborate with the supportive services staff at each property to assist residents in maintaining their housing by identifying issues and problem-solving together, including by implementing TPC’s four-step retention policy.
• Serve as the primary point of contact for work order submissions, coordinating with the maintenance team.
• Respond professionally and promptly to resident complaints and concerns.
• Collaborate with maintenance staff to process work orders efficiently.
• Manage third-party vendors and contractors accessing the property.
• Implement Trauma-Informed Care, Harm Reduction and Housing First principles in the work with residents.
• Work with property management leadership to generate regular reports.
• Upload relevant files and other information into AppFolio or other designated software systems for accurate tracking.

Requirements

• Minimum 1-year related multifamily property management experience in supportive housing.
• Knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations.
• Working knowledge of workplace safety and illness and injury prevention practices.
• Detail-oriented with good time management, organizational, written, verbal, and interpersonal skills.
• Able to learn quickly and work effectively.
• Current, valid California Driver’s License with an acceptable driving record.

Qualifications

• Experience working with or for supportive services providers.
• Familiarity with AppFolio and other property management software.
• Experience creating and managing budgets.
• Self-starter with the ability to stay ahead of the curve.

Skills

• Effective communication.
• Organizational skills.
• Trauma-informed care approach.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• Retirement planning (403b).
• Employee Assistance Program (EAP).
• Flexible spending account (FSA).
• Short- and long-term disability coverage.
• Pet insurance.
• Corporate discounts.

Pay

Commensurate with experience.

Schedule

Monday – Friday, 8:30 am – 4:30 pm.