On-Site Patient Recruitment Specialist

Job Description

Demonstrate knowledge of Protocols including inclusions/exclusions, effects and side effects of medications and Good Clinical Practices and FDA regulations.

Support the design of special strategies to help drive study enrollment.

• Effective pre-screening of potential volunteers via telephone using prepared questionnaires to determine preliminary eligibility for study participation.
• Create and maintain study and indication specific call lists within Clinical Conductor
• Accurately maintain Clinical Conductor database with patient information and scheduled screening visits.
• Return all phone calls to interested patients within 24 to 48 hours.
• Serve as a voice to the site through community and physician outreach.
• Help to identify and attend opportunities within the community both for specific studies and general clinical research/Tekton Research awareness.
• Establish and maintain effective communication with providers.
• Facilitate conversations with local physicians to encourage referrals into recruiting studies.
• Track all outreach activities and responses within Clinical Conductor.

Required Skills/Abilities

• Knowledge of Microsoft Office
• Strong written and verbal communication skills – must communicate with clinical operations manager, coordinators, and support staff regularly with status reports
• Excellent customer service and phone etiquette
• Organizational and time-management skills, with the ability to multitask and work independently.
• Ability to work in a collaborative environment.

Education and Experience

• 3+ years of previous experience in a clinical research or medical office setting including call center or customer service that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.