On-Site Customer Tech Copier Support

About the role

We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah.

Responsibilities

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customer’s network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn
• Natural problem-solving ability combined with a passion for fantastic customer service
• Excellent written and oral communication skills
• Able to work in a fast-paced environment

Preferred, But Not Required Qualifications

• Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Network+ or A+ Certifications a plus
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Pay

Compensation varies by location to reflect differences in local labor markets, cost of living, and regional wage requirements. The applicable pay range will be based on the position's work location.

Benefits

• Advancement and growth into leadership roles
• Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.