On-Site Customer Tech Copier Support
Pacific Office Automation · Beaverton, OR · 6 days ago
On-siteInformation TechnologyFull-time
About the role
We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, or Utah.
Responsibilities
- Use software to remotely access client computers to remotely troubleshoot and diagnose our customer’s network connectivity with multi-functional devices such as copiers and scanners.
- Communicate with customers via phone, email, etc. to gather information for troubleshooting.
- Work closely with sales representatives, customers, and field technicians to resolve network related problems.
Qualifications
- 0-2 Years of experience working with TCP-IP Networking
- Some computer knowledge mixed with a willingness and capability to learn
- Natural problem-solving ability combined with a passion for fantastic customer service
- Excellent written and oral communication skills
- Ability to work in a fast-paced environment
Preferred, But Not Required Qualifications
- Associates degree preferred
- Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
- Network+ or A+ Certifications a plus
- Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred