Copier/Printer Service Technician

About the role

Responsible for maintaining, servicing, and repairing copier equipment at client sites in a timely, high-quality, and cost-effective manner within a designated territory.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues at client locations using diagnostic tools, service aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously expand knowledge of new technology and equipment.
• Represent the company in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely manner, including time entry, dispatching, and closing service calls using Remote Tech.

Requirements

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Sharp, Canon, HP, and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company/client-specific programs.
• Strong attention to detail.
• Excellent communication skills for working with technical and non-technical people; ability to develop and maintain collaborative relationships.
• Strong ability to exercise independent judgment.
• Problem-solving: Identify and resolve issues in a timely manner; gather and analyze information skillfully; work well in group problem-solving situations.
• Teamwork: Balance team and individual responsibilities; contribute to building a positive team spirit; support team goals and efforts.
• Cost-consciousness: Conserve organizational resources.
• Professionalism: Treat people with respect; work with integrity and ethically; uphold organizational values.
• Administrative skills: Follow policies and procedures; complete tasks correctly and on time; support organizational goals.
• Quality focus: Demonstrate accuracy and thoroughness; apply feedback to improve performance; monitor own work for quality.
• Productivity: Meet productivity standards; complete work in a timely manner; strive to increase efficiency.
• Safety awareness: Observe safety and security procedures; report unsafe conditions; use equipment and materials properly.
• Adaptability: Adjust to changes in the work environment; handle frequent change, delays, or unexpected events.
• Dependability: Follow instructions and respond to management direction; take responsibility for actions; complete tasks on time.

Pay

$22.10 - $33.20 hourly + bonus opportunity. Pay range is based on candidate's skill level, experience, relevant licenses, and educational background.

Benefits

For detailed information about our benefits, visit our careers page at www.marconet.com/careers.