Line Service Technician

Brief Description

Built Different Jet Access is a family-owned, professionally operated private aviation company. We provide aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We are known for our strong culture and commitment to excellence.

About the role

The Line Service Technician ensures safe ground operations and delivers exceptional client service at our FBO location. This hands-on role provides essential ground services for private aircraft while maintaining the highest standards of safety, professionalism, and operational precision.

Responsibilities

• Aircraft Ground Operations and Safety Marshal
• Park aircraft safely on the ramp using proper hand signals and established procedures.
• Conduct aircraft towing operations on the ramp and in and out of hangars with precision and care.
• Perform aircraft fueling operations following all safety protocols and quality control standards.
• Execute quality control procedures for fuel farms to ensure fuel integrity at all times.
• Direct and coordinate ramp movement for all arriving and departing aircraft, maintaining a safe and organized operations area.
• Client Service and Guest Experience
• Provide concierge-level service to pilots, passengers, and aircraft owners from arrival through departure.
• Operate point-of-sale systems with accuracy, ensuring proper client billing and documentation on every transaction.
• Transport flight crews and passengers using follow-me vehicles and ground transportation in a safe and professional manner.
• Anticipate client needs and deliver personalized service experiences that reflect the Jet Access standard.
• Present and upsell services and amenities to enhance client satisfaction and support revenue growth.
• Ground Support Equipment and Facility Operations
• Operate tugs, trucks, and specialized ground support equipment safely and in accordance with all safety and operational standards.
• Sort, route, load, and unload packages and cargo from aircraft with care and accuracy.
• Maintain clean, organized, and hazard-free ramp and hangar areas at all times.
• Inspect and report equipment issues promptly to support uninterrupted ground operations.
• Follow all environmental and safety protocols related to fuel handling, spill prevention, and chemical storage.
• Regulatory Compliance and Documentation
• Adhere to all FAA, TSA, and airport authority regulations governing FBO ground operations.
• Complete required documentation for fueling, towing, and ground service transactions accurately and on time.
• Maintain current knowledge of safety-sensitive position requirements and participate in all required drug and alcohol testing programs.
• Report any ramp incidents, near-misses, or safety concerns through proper channels without delay.
• Support compliance with all Jet Access standard operating procedures and audit-readiness at the FBO.
• Team Collaboration and Professional Growth
• Collaborate with fellow Line Service Technicians and FBO leadership to maintain smooth and coordinated shift operations.
• Communicate aircraft status, client preferences, and operational changes clearly to the team in real time.
• Participate in training programs, safety briefings, and skill development opportunities to advance competency.
• Maintain a professional appearance and conduct that reflects the Jet Access brand in every client interaction.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success.

Requirements

• High school diploma or General Education Degree (GED) equivalent.
• Valid state driver's license with a clean driving record.
• Ability to regularly lift and move up to 50 lbs and stand for extended periods.
• Proficient computer skills and ability to read and respond to email and point-of-sale communications.
• Excellent interpersonal, verbal, and written communication skills.
• Must successfully pass a background check and pre-employment drug and alcohol screening.
• Deep alignment with Jet Access core values, especially a Safety First mindset and commitment to client excellence.

Qualifications

• Previous experience in general aviation and line service operations.
• Previous client service experience in a premium or high-touch service environment.
• Mechanical aptitude and interest in aviation equipment and ground support procedures.
• Familiarity with FBO point-of-sale systems and aircraft service documentation.
• Demonstrated ability to work independently while maintaining close attention to detail and safety standards.

Skills

• Professionalism and service-first attitude.
• Composure and dependability under pressure.
• Clear and direct communication.
• Genuine care for clients and colleagues.
• Positive, team-oriented energy.

Benefits

Our commitment to "Take Care of Each Other" shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training.

Pay

$20.00 - $22.00 per hour depending on location and experience.

Schedule

Variable schedule aligned with airport and flight operations hours, which may include early mornings, evenings, and overnight shifts. On-call, evening, weekend, and holiday availability is required based on operational needs. Flexibility is essential as schedules shift in response to aircraft arrivals, departures, and client requests.