Copier Support Desk Technician

Essential Functions

• Provide remote technical support to diagnose and resolve copier, printer, and multifunction device issues.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity problems remotely.
• Absorb and resolve issues related to hardware, software, and network connectivity problems remotely.
• Absorb and resolve issues related to hardware, software, and network connectivity problems remotely.
• Assist with remote installation, configuration, and software updates of copiers and related equipment.
• Collaborate with onsite service technicians and escalate issues to higher level techs as needed.
• Maintain detailed records of support interactions, solutions, and outcomes.
• Stay updated on latest copier and IT technologies to enhance remote troubleshooting skills.
• Deliver exceptional customer service and ensure client satisfaction throughout the support process.
• Communicate with customers in a prompt and accurate manner via phone and email.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

Qualifications

• A high school diploma and two years of relevant experience; or equivalent combination of education and experience.
• Previous experience repairing and troubleshooting printers, copiers, and MFPs preferred.

Required Skills

• Proficiency with business collaboration tools including MS Office suite, Outlook, and company specific applications.
• Solid technical troubleshooting and problem-solving skills.
• Knowledge of copier and printer functionality, components, and common issues.
• Familiarity with various copier brands and models.
• Excellent communication skills for providing clear instructions and guidance remotely.
• Strong customer service abilities and telephone skills.
• Ability to work independently and manage time effectively.
• Basic understanding of network protocols and configurations.
• Ability to work in a fast-paced, client-oriented team.
• Ability to meet standards of productivity, accountability, documentation, and customer service.

Pay

Pay Range: $19.10 - $27.70 hourly