Copier Technician

About the role

Pacific Office Automation is seeking a Field Service Technician to join our service team in the Bay area. This position offers growth opportunities, great benefits, and a supportive environment.

Responsibilities

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
• Always conducts self in accordance with the company’s Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Aid Sales department with sales demos as requested.
• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.
• Perform tech-assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines: Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak.
• Certification and/or hands-on experience with (at minimum) one of the following product lines is required: Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on specific market.
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.

Benefits

• Pay: $24 - $34 an hour
• DOE Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is committed to fostering an inclusive workplace where all employees feel valued and respected. We celebrate diversity and are dedicated to creating an environment where everyone can thrive.