Copier Technician

Job Responsibilities

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs).
• Configuring hardware and software components after installation.
• Performing routine maintenance on technology equipment.
• Testing equipment to troubleshoot the issues.
• Documenting installation and repairs.
• Maintaining all tools and equipment used during service calls.
• Teaching customers how to use the equipment properly.
• Managing the stock of replacement parts and equipment.

CORE COMPETENCIES

• Decision Making: Uses sound judgment to make good decisions based on information gathered and analyzed. Commits to decision.
• Work Standards: Sets and maintains high performance standards. Pays close attention to detail, accuracy and completeness. Shows concern for all aspects of the job and follows up on work outputs.
• Problem Solving: Analyzes problem by gathering and organizing all relevant information. Identifies cause and effect relationships. Comes up with appropriate solutions.
• Planning and Organizing: Plans and organizes tasks and work responsibilities to achieve objectives. Sets priorities. Schedules activities. Allocates and uses resources properly.
• Composure: Responds in a constructive manner to situations of heightened pressure, emotions and conflict. Deals with difficult colleagues and clients in a productive manner.

Desired Skills And Qualifications

• High school diploma required.
• Possess strong problem-solving and client service skills.
• Basic understanding of computers and networking.
• Xerox certification preferred.
• Able to work independently without supervision.
• A valid driver license and clean driving record.
• Able to lift up to 60 pounds at a time.
• An eagerness to learn.

Benefits

• Paid training and certification opportunities.
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance.
• 20 days of paid time off.
• Company paid life insurance and long-term disability insurance.
• 401(k) plan with matching company contribution.
• Annual company store allowance.
• Company vehicle and gas card provided.
• Enrollment into monthly bonus opportunity program.

WORK ENVIRONMENT

Field-based role requiring frequent travel to customer sites.