On site Community Manager

As an Onsite Community Manager, you will be responsible for the day-to-day servicing of the Association and homeowners by providing exceptional service through project management and operational oversight for the multi-million-dollar corporation. Through effective multi-tasking, you will handle employee development, prompt communications to the board and owners, and maintain constructive relationships with the Boards to ensure continuity and profitability.

Responsibilities

• Serves as the primary point person for the Management Company and board regarding all aspects of the association.
• Works proactively to limit complaints and issues; mediates and resolves problems promptly with applicable parties.
• Assists in long-term planning by bringing forward ideas, recommendations, and best practices to the board.
• Works directly with the Board President to keep the Board updated on association operations and serves as a liaison between the board and owners.
• Creates and distributes board packets for board and executive meetings by the Friday before a scheduled meeting.
• Monitors unit count to ensure proper areas are assessed with appropriate fees.
• Updates and monitors user count reports, including the email authorization list.
• Assists in coordination and communication with the master association, country club, and other sub-associations for synergy.
• Oversees and communicates with large vendors, including landscaping.
• Actively monitors all financial aspects of the association.
• Submits and approves invoices, check requests, etc., for association vendors weekly for board approval.
• Submits monthly reports for cash transactions related to the point-of-sale system; cash deposits are done weekly.
• Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences.
• Creates an annual draft budget for submission to the finance committee for review and editing.
• Oversees the reserve study process to ensure necessary components are included and updated correctly.
• Directly oversees Assistant Manager of Compliance to ensure consistency for compliance needs.
• Monitors compliance inspections through periodic community drives, review of minutes, running reports, and communication with the compliance team.
• Monitors aesthetic guidelines, approvals, and variances handled by the committee to maintain consistent standards.
• Ensures the community variance map is maintained for easy tracking of unique circumstances.
• Assists in monitoring maintenance needs related to repairs, replacements, and general oversight of association assets.
• Ensures preventative maintenance needs are completed.
• Directly oversees Lifestyle/Fitness Coordinators to ensure maximum efficiency and results in operations.
• Monitors lifestyle operations through regular property walks, active involvement with management staff, and attendance at various functions.
• Ensures adequate programming is planned and implemented for all members while meeting budgetary expectations.
• Ensures all expense control systems are in place with close monitoring of department expenses, including revenue to payroll ratio.
• Assists in appropriate forecasting systems.
• Works with managers to ensure proper maintenance of records for attendance, incidents/accidents, member complaints, scheduling, pool chemicals, and equipment maintenance.
• Responsible for effective use of association communication tools, including the website, emails, Facebook, and printed materials.
• Ensures information from all applicable groups on upcoming events, programs, and meetings is received for the association’s newsletter and website updates.
• Ensures all flyers around the Clubhouse facility are current and updated regularly to keep owners informed.
• Ensures the website is maintained with event registration and the most current information, with an emphasis on the calendar.
• Responsible for creating and sending association-specific emails as needed based on business and events.
• Provides mailing and electronic lists for distribution of the community newsletter and other mailings.
• Oversees onsite HR-related matters to comply with necessary procedures and laws, with full support from the HR department.
• Oversees hiring and training processes for all employees to ensure proper procedures and consistent standards.
• Monitors, verifies, and submits payroll, including reconciliation for financial purposes.
• Schedules training, including OSHA-related safety, for staff in conjunction with the FirstService HR Department.
• Updates and assigns community assignments annually related to staffing committee liaisons.
• All other duties as assigned.

Requirements

• High school diploma; college degree preferred.
• Management of 5+ employees for at least 2 years.
• NRED full Community Manager License.
• Five or more years of professional experience with Common Interest Communities.

Skills

• CPR and AED Red Cross certification.
• Certified pool operator (potentially depending on staffing).
• Strong communication, customer service, and interpersonal skills.
• Working knowledge of Adobe programs.
• Ability to acquire and maintain current knowledge of state statutes, association CC&Rs, and Rules and Regulations.
• Ability and willingness to work varied hours, including evenings, weekends, and holidays.

Benefits

• 10 company-paid holidays.
• Medical, dental, and vision coverage.
• HSA and FSA options.
• Company-paid life insurance and Employee Assistance Plan.
• Supplemental life, disability, accident, critical illness, and hospital indemnity insurance.
• Identity theft and legal services.
• Pet insurance.
• 401(k) with company match.

Pay

$60,000–$65,000 annually. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

Schedule

Monday to Friday. Ability and willingness to work varied hours, including evenings, weekends, and holidays.