Community Manager

Thalhimer is seeking a Community Manager at River Haven in Raleigh, NC to oversee daily operations and enhance the resident experience.

About the Role

Join Thalhimer’s Multifamily team and play a pivotal role in managing operations, fostering resident satisfaction, and contributing to the growth of our multifamily properties. We celebrate hard work and prioritize your success in a dynamic, fast-paced environment.

Qualifications

• A Bachelor's degree from an accredited college or university, or 5+ years of experience in property management.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with property management software.
• Strong multitasking and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Flexible, dependable, and eager to contribute in a dynamic work environment.
• A customer-centric mindset with the ability to relate to people and provide excellent service.
• Tax-Credit experience is preferred.

Responsibilities

• Manage leasing, marketing, and maintenance activities.
• Oversee the turnover and punch-list process with contractors to ensure a seamless transition for new residents.
• Prepare weekly and monthly financial reporting.
• Provide a high level of customer service, ensuring all resident needs are met promptly.
• Lead marketing efforts, including online advertising, print media, and community outreach.
• Respond to all rental inquiries and track prospects with regular reports to the corporate office.
• Manage both accounts payable and accounts receivable.
• Ensure leases are executed in accordance with corporate policy and VRLTA regulations.
• Manage the maintenance staff to ensure timely completion of work orders, unit inspections, and preparing units for occupancy.
• Oversee property expenditures to ensure adherence to the budget.
• Implement and manage renewal programs to maintain tenant satisfaction.
• Organize and maintain tenant files, ensuring they are neat and up-to-date.
• Ensure clear communication with tenants and maintain a strong community presence.
• Regularly inspect the property and walk the community to maintain its appeal.
• Plan and host resident events to foster a sense of community.
• Conduct market surveys and make recommendations for rent adjustments or concessions as needed.

Skills

An exceptional Community Manager is a proactive, detail-oriented leader with strong organizational and time-management skills. You thrive under pressure, demonstrate ownership, and lead with honesty, urgency, and a solutions-focused mindset. Tech-savvy and resilient, you excel in coaching teams and elevating the resident experience.