Community Manager

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The Community Manager has full on-site day-to-day responsibility for all property (community) management activities and ensures that properties under their control are maintained in good physical condition with stable fiscal operations, providing residents a clean and well-maintained community. This role involves leadership of all staff, budget preparation, general administration, property maintenance, leasing, collections, financial reporting, resident relations, and control of financial resources and assets.

Responsibilities

• Manage, direct, train, and ensure the safety of all employees assigned to the property.
• Assess critical or emergency situations, make sound business judgments, and respond when management support is not immediately available.
• Hire, train, evaluate, and when necessary, discipline or terminate staff in accordance with company policy.
• Establish schedules, assign staff for office and maintenance work, and approve paid or unpaid time off requests.
• Train staff in safe operating procedures and report accidents or emergencies to appropriate personnel.
• Design and execute marketing campaigns for leasing rental units, including promotion, property tours, and lease signings.
• Prepare, process, modify, and sign lease agreements and related forms.
• Maintain knowledge of competition and market conditions, adjusting business and marketing models to remain competitive and compliant with laws.
• Ensure all residents meet compliance and eligibility requirements; address non-compliant issues swiftly.
• Assist in preparing and implementing the annual budget and maintain accurate financial records, including payroll, bank deposits, and cash accounts.
• Maintain vacancy reports as required by corporate, investors, and monitoring agencies.
• Supervise outside contractors, perform physical needs assessments, negotiate contracts, and ensure work is completed on time.
• Direct staff regarding move-in/out and agency inspections.
• Work with residents, resident organizations, and service providers to address issues and maintain positive relations.
• Comply with all company accounting, operations, and policy directives.
• Continually inspect the property, record deficiencies, and take required actions according to company guidelines.
• Obtain all required certifications or licenses within the first year of employment.
• Remain current on laws and policies affecting property leasing and required certifications.
• Perform other duties as assigned.

Requirements

• Two or more years of experience in multi-family residential property management, preferably with direct supervision of employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting, financial, or administrative background preferred.
• Tax Credit, Section 8, and/or Public Housing experience preferred.
• High School Diploma or equivalent required; two or more years of college preferred.
• Required certifications or licenses preferred, or ability to obtain within one year.

Skills

• Professional appearance and ability to resolve conflicts professionally.
• Excellent organizational skills with attention to detail and accurate financial record-keeping.
• Valid driver’s license, driving record, and vehicle (exceptions may apply).

Working Conditions

• Primarily an office environment, with the ability to meet residents in their units, show units, and inspect the property, often in multi-story facilities requiring climbing stairs.
• May work around cleaning solvents, paint fumes, and landscaping chemicals.
• Evening and weekend work may be required, as well as on-call response to emergencies.

Pay

Salary range: $25.00 per hour. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for children of employees.
• Professional development opportunities.
• Team-oriented company culture where all are welcome.