Community Manager

About the Role

Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives. Directs and coordinates activities involving office staff engaged in showing prospective tenants apartments, explaining occupancy terms, renting or leasing apartments, collecting security deposits, and completing lease forms.

Responsibilities

• Assists Regional Manager and supervisors with special projects and administrative tasks.
• Ensures staff compliance with Company policies and procedures.
• Initiates preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
• Makes recommendations to improve marketing and leasing programs.
• Approves in writing all market-ready apartments.
• Possesses full knowledge of the surrounding real estate market and the community’s position within it.
• Manages all community cash functions, including accounts receivable, accounts payable, and cash receipts (rent collections and daily deposits).
• Maintains an accurate inventory of tangible assets and assists in preparation of the annual budget.
• Analyzes budget variances and submits written findings to Regional Manager.
• Ensures all community reports are completed and submitted in a timely manner.
• Implements rent collection programs in legal compliance.
• Maintains good resident relations through quality customer service and consistent application of Company policies.
• Documents all resident correspondence and communicates community or resident-related issues to the Regional Manager.
• Handles community emergencies.
• Approves hiring and termination of Community Associates (second-level supervisor approval required).
• Reviews and approves resident leases and applications according to community qualification guidelines.
• Manages associates' work schedules, including time off and vacations.
• Approves purchases under $500 for residential functions, capital improvements, supplies, etc.
• Oversees work performed by contractors (second-level approval may be required).
• Develops, reviews, and/or submits to Regional Manager for approval:
  • Purchases over $500 or any unbudgeted item.
  • Rent increases, rent discounts, lease incentives, and other rent concessions.
  • Associate salary changes, bonuses, job position changes, and disciplinary actions.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school.
• Three to five years of related experience as an on-site Assistant Manager.
• ARM, CAM, or RAM certification preferred.
• A Real Estate license may be required in some states.
• Experience in preparing budgets and staff management is desirable.

Skills

• Excellent people skills and strong team player with good communication abilities.
• Problem-solving, time management, and priority-setting skills.
• Flexibility, attention to detail, and organizational skills.
• Proficiency in Word Processing, Spreadsheet, Accounting, Inventory, and Internet software.
• Working knowledge of computers, finance, management, and marketing.
• Ability to prepare and analyze budgets/financial forecasts and work within a budget.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, disciplining employees, and addressing complaints or resolving problems.