On-Site Community Association Manager

Bella Lago of Manatee County, located in Parrish, FL, is seeking a driven individual eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

About the role

A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the Community and its residents, guests, and employees. The CAM works directly with the Community Board of Directors, Troon Leadership, Finance/Budget Team, and Vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for residents.

Responsibilities

• Delivers and promotes prompt, courteous, and genuine service to all residents, guests, and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Oversees Privacy functions in coordination with the Board.
• Ensures that goals and objectives of the HOA are implemented to meet the expectations of residents, Board of Directors, and Troon Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of the HOA’s financial record keeping.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA’s services and ensures maximum resident satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, Team Members, and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluating their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual, and Board of Directors.
• Investigates complaints, disturbances, and violations and resolves problems following rules and regulations.
• Inspects grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for community repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association expenses.
• Purchases supplies as needed.
• Assists the Board with the selection of vendors and manages contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to discuss Association matters.
• Provides leadership to Team Members.

Requirements

• Community Association Manager (CAM) License required.
• High School Diploma required; Bachelor’s Degree preferred.
• Must obtain any required local and state licenses or certifications.
• Five years of previous community management experience in association operations required; ten years preferred.
• Proven leadership experience is mandatory.

Skills

• Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate clearly written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop, and manage a team.
• Computer literate.
• Ability to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements

• Regularly required to stand and talk or hear.
• Frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• Occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.