On-Site Community Association Manager

Position Summary

A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the community and its residents, guests, and employees. In addition, the CAM works directly with Community Board of Directors, Troon Leadership, Finance/Budget Team, and Vendors to provide the unparalleled service, accountability, and the ultimate lifestyle experience for our residents.

Responsibilities

• Delivers and promotes prompt, courteous, and genuine service to all residents, guests, and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Oversees the privacy functions in coordination with the Board.
• Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management.
• Captures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the community, team members and Troon.
• Affords and prepares paperwork for meetings, such as Budget, Annual, and Board of Directors.
• Investigates complaints, disturbances, and violations and resolves problems following rules and regulations.
• Inspects grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for community repairs and/or maintenance.
• Aids in the planning, scheduling, and coordination of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association expenses.
• Purchases supplies as needed.
• Aids in the preparation of detailed budgets and financial reports for Association.
• Convenes regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to Association matters.
• Provides leadership to team members.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Certifications/Licenses/Training: Community Association Manager (CAM) License required. High School Diploma required, Bachelor’s Degree preferred. Must obtain any required local and state licenses or certifications.
• Experience/Background/Knowledge: Five years of previous community management experience in association operations required. A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.
• Skills: Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast-paced environment. Ability to create and disseminate clearly written correspondence. Ability to delegate responsibilities. Ability to motivate, develop, and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.