On-Site Community Association Manager

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Work with the board on strategic initiatives, policy governance, and association projects.
• Inspect the property to verify vendor compliance, ensure the community is properly maintained, and monitor homeowner adherence to the Rules and Regulations and Design Guidelines.
• Issue violation letters to homeowners and follow up to ensure remediation.
• Review architectural applications for completeness, maintain Architectural Control Committee (ACC) records, and communicate ACC decisions to homeowners through timely follow‑up correspondence.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors, and contractors.
• Research and respond to daily inquiries in person, by phone, and email.
• Enter data and update information in the database; record and track documents and information.
• Review financials and delinquency reports; assist with budget creation.
• Draft RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for onsite work.
• Prepare board and architectural control committee (ACC) packages.
• Coordinate, schedule, and attend monthly board meetings, committee meetings, and annual meetings.
• Create and send weekly mass communications by mail and email to homeowners notifying them of onsite maintenance, HOA guidelines, and community events.
• Issue, activate, and maintain all access control databases (RFID tags and gate fobs).
• Approve and code invoices.
• Perform other duties and projects as assigned.

Requirements

• 5+ years of community association experience.
• CMCA, AMS, or PCAM designation preferred.
• Knowledge of the Association Board of Directors, community management companies, and how those roles interface with the requests and needs of homeowners.
• Customer‑service driven and team oriented with a consultative approach when assisting others.
• Confident in experience and collaborative spirit.
• Strong financial acumen: ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, and Variance Analysis.
• Effective project management skills: ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) and conflict resolution techniques.
• Must possess a valid Driver’s License.