On Call Front Office Receptionist | Marcus Whitman Hotel

About the role

The Marcus Whitman Hotel seeks a Front Desk Agent to join its dynamic team. This role offers a unique blend of responsibilities that require a strong focus on guest satisfaction and efficient task execution.

Responsibilities

• Efficiently handle guest check-in and check-out processes, including room credits, keys, and special requests.
• Manage guest issues, ensuring both guest needs and business objectives are met.
• Operate the PBX and Radio paging systems according to procedures.
• Establish appropriate credit at time of check-in and familiarize guests with property services and amenities.
• Conduct follow-up with guests and team members as needed.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling and computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

No specific qualifications mentioned.

Skills

No specific skills mentioned.

Benefits

Perks include Get Paid Daily, Paid Time Off & Holiday Pay, Benefits - Medical, Dental, Vision, Disability, 401K, HSAA/FSA Plans with employer contribution, Values-Based Culture, Culture Add, Task Force Work Opportunities, Online Learning Platform to Help You Grow, Third Party Perks, and Employee Assistance Program.

Pay

Hourly Pay Range: $17.13 to $18.00 DOE

Schedule

No specific schedule mentioned.