Front Office Receptionist

Job Description

The Opportunity
As we expand our core services to include a birth center in alignment with Wholistic Feminism, we are seeking a skilled and dedicated Medical Receptionist who is capable of assisting our Medical team in the daily operations of our women’s medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.

Required Skills & Qualifications

• Excellent communication skills - written and verbal
• Preferred working knowledge of health insurance and medical terminology
• Proficient in commonly-used computer programs and applications, such as Microsoft Suite, Google Suite, email, project management apps (Asana), time clock, messaging apps, and other relevant technologies
• Excellent organizational and time management skills; Be self-motivated, detail-oriented, and able to execute duties with little supervision
• Must have a reliable form of transportation, to and from work with occasional travel to and from satellite office in Las Cruces, NM.
• Highest level of personal integrity
• Able to thrive, remain flexible and focused in a fast-paced and complex work environment
• Able to lift more than 25lbs
• Able to sit or stand for extended periods
• Able to envision opportunities and contribute innovative problem-solving skills
• Excellent interpersonal skills and collaborative leadership skills
• Must be humbly confident, hard-working, and trustworthy
• Positive, friendly, caring and patient attitude
• High school diploma or equivalent
• Proven 1+ year experience in a customer service setting required
• Bilingual English/Spanish Required
• Proficiency in using electronic health records (EHR/EMR) systems

Company Overview

Guiding Star Southwest, a division of Southwest Coalition, Inc., is committed to delivering trauma-informed healthcare that respects the whole person by considering a woman’s mind, body, and soul. The organization's focus spans the full spectrum of women’s health, from puberty through perimenopause, and emphasizes fertility, pregnancy, childbirth, breastfeeding, and motherhood, while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a woman’s body.

Core Values

• Humble: Lack entitlement and ego, be respectful and flexible, don’t take yourself too seriously, set others up for success even at a potential loss for yourself.
• Hungry: Have an unrelenting hunger to change the world, taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.
• Smart: Strong emotional intelligence, understanding the impact of your words and actions on others, inviting vulnerable communication and healthy conflict.
• Heart: Be compassionate, prayerful, and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.
• Integrity: Ideal team players faithfully steward all entrusted to them, recognizing their work, time and resources as gifts from God and made possible through the generosity of donors. They honor commitments, do what is right in both seen and unseen moments and help strengthen the integrity of the mission.
• Perseverance: Ideal team players remain steadfast in the mission of defending life, trusting God's timing even through difficulty, delay or opposition.